For the second edition of the Omnichannel Readiness Index (ORI 2.0) for the Swiss retail industry, 55 Swiss retailers from all sectors (including 50 omnichannel retailers and 5 selected online retailers) were analyzed between December 2019 and January 2020 using desk research based on approx. 100 criteria. Compared to ORI 1.0, the tested services were supplemented by current topics. We would be pleased to send you the results of the study.